Refund policy

⚠ Notice Regarding Collaboration Products

We do not accept any returns or cancellations due to customer preference for these products.
If your item is defective, please contact us at support@sakeboys.jp within 7 days of receiving the product. We will respond accordingly, including replacement if necessary.

⚠ Return Policy

We only accept returns and refunds if you received the wrong item or a damaged product.
We do not accept any returns or cancellations for reasons of customer preference.
Requests for return or exchange must be made within 7 days of receiving the product. We are unable to accommodate requests made after this period.
The item must be unused, in the same condition as when delivered, and in its original packaging.
A receipt or proof of purchase is required for all returns.
If you wish to change size or specifications, please place a new order.
If your item is defective, please contact us at support@sakeboys.jp within 7 days of receiving the product. We will respond accordingly, including replacement if necessary.

⚠ Refund Policy

We will notify you by email once your returned item has arrived and been inspected.
If your refund is approved, it will be processed and automatically applied to your credit card or original payment method within a few business days.
Please note that shipping fees are non-refundable. If a refund is issued, the return shipping cost will be deducted from the refund amount.

⚠ If You Cannot Confirm Your Refund

Please contact your credit card company. It may take some time for your refund to be officially posted.
If you still cannot confirm your refund, please contact us at support@sakeboys.jp.

⚠ Refunds for Sale Items

⚠ Shipping Notice for Returns & Exchanges

Please note that we cannot guarantee the arrival of returned items sent by the customer.
Delivery of exchange items may take additional time depending on your location.